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How to write

Use the form. It reaches the people who work on these applications, and a written account of your position produces a far better first answer than a call spent reconstructing the same facts.

Replies go out in order of receipt. Anything with a deadline — an expiring certificate, an agent waiting on instruction — belongs in the first line.

What helps in a first message

• Your nationality or nationalities and current country of residence.
• Who is included (just you, or family members too, with the ages of any children), because the contribution tier depends on it.
• Each country where you spent six months or longer over the last ten years, since every one typically requires a separate police certificate and the slowest to arrive decides when the file can go in.
• How the funds arose and what records support it. This decides more applications than anything else.
• Anything adverse anywhere: an old conviction, a refused visa, an open matter, a prior application to another programme. Screening finds all of it; raised early, most of it is workable.

Not through the form

Copies of passports, bank statements, payment card numbers or passwords. Answering a question requires none of them, and an online form is no place to send them.

Handling

What you send stays confidential and serves only to answer you. We do not sell it, hand it to advertisers or pass it on for marketing. How long it is kept and how it is deleted are set out in the privacy policy.

Submissions pass through an automatic filter that sometimes gets it wrong. If a few working days go by without a reply, try again with different wording.

Possibly already answered

These pages cover most of what arrives by email, at greater length: the document pack, what gets files returned, who may apply and what it costs.

What no reply will contain is an assurance of approval. That rests with the Citizenship Commission, and any promise otherwise comes from someone who cannot keep it.